Frequently Asked Questions

FAQs

Here you will find a selection of frequently asked questions about me and the secretarial services I provide.

Question 1. What type of people and businesses do you provide secretarial services to?

Anyone who needs the kind of help a secretary usually provides, but who doesn’t want the expense of employing a full-time in-house secretary. Clients include private individuals who need personal correspondence typed, students who need persuasive CVs created or student essays proofread and edited to achieve better grades, entrepreneurs and sole traders who realise they can’t do everything themselves, and SMEs who outsource various business tasks.

Question 2. How do I know I can trust LD Secretarial Services with my documents?

All my clients enjoy total confidentiality, but if you want extra assurances, I am more than happy to sign a Non-Disclosure Agreement (NDA). We can use my form or you can provide your own.

I keep all client documents backed up on a secure server, but if you would rather I didn’t, just tell me so, and once our project is over, all your data will be deleted.

Also, none of your details will be given to any third party without your permission, for example, if you need a service I don’t provide and I can put you in touch with someone who can help you.

Question 3. How do I as the client and you as a provider of secretarial services start working together?

I will send you a letter/contract detailing your project brief for you to approve and sign. Once this has been received by me, work can commence.

You can email, post, hand deliver (by prior arrangement only) or use Dropbox/similar to send the documentation you want me to work on. Once completed, all work can be returned by email as an attachment, by post as a hard copy or on a memory stick or similar, using Dropbox etc., or you can pick it up at a pre-arranged time.

Question 4. How do I pay for the secretarial services I’ve used?

You can make a BACS payment directly into the LDSS bank account, pay by PayPal, or send me a cheque/postal order. If paying by cheque/postal order, funds will need to clear before work commencement. I even accept cash for small amounts when a client delivers or picks up work.

All projects will require a minimum 30% deposit prior to commencement, with the remainder payable upon completion.

Question 5. I need to keep an eye on how much your secretarial services will cost me. How long will my project take?

This depends on your project. A short letter can be done in less than an hour while a copywriting project can take a week or more. All hourly work will be tracked and you will be supplied with a timesheet so you can see how many hours your project took to perform. I will always keep you updated of how work is progressing, so you will not be charged for anything you haven’t agreed to. Our business dealings will be transparent, and we will co-sign a contract that protects both of us.

Question 6. I only need your secretarial services for a one-off project – will this be possible?

Of course. My secretarial services are ideal for one-off projects.

Question 7. I like to know whose secretarial services I’m using. Who will be working on my project?

Me. Just me. LD Secretarial Services is my business and I don’t outsource work to anyone else.

Question 8. I need a secretarial service that is not listed on your website. Can you help?

Possibly. If you need a service that isn’t listed, just drop me an email and ask if I can help. Chances are I can, but if not, I may be able to recommend another person or business who can help you through my business network.

If you have a question that hasn’t been answered by the above, just drop me an email or fill in the Contact Form and send.