Privacy Policy

I am a registered sole trader: Laura Dowers T/As LD Secretarial Services. I offer typing, document creation, copywriting, proofreading and self-publishing services. My client/customer base is worldwide.

This policy describes how I protect and make use of the information you give me.

If you are asked to provide information, it will only be used in the ways stated in this policy.

This privacy policy was last updated on 5 April 2018.

Why do I collect data from you?
I gather and use certain information about you in order to:

  • respond to your requests for information
  • allow me to make contact with you during a project
  • enable certain functions on this website
  • better understand how visitors use this website

 

What information do I collect from you?
I collect the following minimal information:

  • name
  • contact postal address
  • email address
  • information pertinent to your enquiry

 

How do I use this data?
The data I collect is used as follows:

  • For my internal accounting processes (e.g. so I can invoice you) and so that I am compliant with my tax authority (HMRC) should it request an audit.
  • To contact you in response to your enquiry, order, quote or booking.
  • To record your agreement to the terms and conditions of my services.

 

How do I use cookies?

A cookie is a small file placed on your computer’s hard drive. It enables my website to identify your computer as you view different pages on my website.

The only way in which I use cookies is for web analytics, specifically:

  • Google Analytics

 

Cookies do not provide me with access to your computer or any information about you other than that which you elect to share with me.

You can use your web browser’s cookie settings to determine how my website uses cookies. If you do not want my website to store cookies on your computer or device, you can amend your settings. Please note that this may affect how my website functions, and some pages may become unavailable to you.

To learn more about cookies, visit All About Cookies.

How do I collect your personal data?
I collect and store minimal information via the following website forms:

  • Contact form (via WordPress WPFormsLite)
  • Get a quote form (via WordPress WPFormsLite)
  • Email (via SiteGround)
  • Correspondence sent via postal methods

 

I will never lease, distribute or sell your information to third parties unless you give me written permission to do so, or I am required to do so by law.

You can ask me to remove your data at any time.

How do I store your personal data?
The minimal information I collect is stored on the following data servers:

  • SiteGround. This is my website host and email provider. It is password protected and has SSL-certification (https) to provide an additional layer of security. You can access SiteGround’s privacy policy here.
  • OneDrive. This is my cloud-based file management system accessed via my password-protected computer. You can access Microsoft’s privacy policy here.
  • PayPal. This is the password-protected online payment service I use for sales of my services for clients who choose not to pay via direct bank transfer, cheque or cash.
  • Microsoft’s servers are registered with the EU–US Privacy Shield.
  • All PayPal transactions are subject to the PayPal Privacy Policy. Your data will used for accounting purposes only and will never be divulged to third parties.

 

How long do I keep your data for?

Because many of my customers and clients work with me more than once, I do not delete data unless specifically requested to do so.

HMRC requires me to keep records for at least 22 months after the end of the tax year the tax return is for. See ‘Keeping your pay and tax records‘. However, I may keep your data indefinitely on my server unless requested to remove it.

Please ask if you want me to delete or amend your records. Providing I am complying with HMRC’s legal requirements, I will action your request immediately.

With whom is your data shared?
No one, unless you request that I do so in writing, or HMRC elects to audit my business.

Contact me
If you have any questions or requests for modification or removal of your data, you are welcome to email me at laurad@ldsecretarialservices.com or write to me at Laura Dowers, LD Secretarial Services, 67 Elmcroft Avenue, Wanstead, London, E11 2BN.

If you need assistance on creating your own GDPR-compliant website privacy policy, TechDonut has a free template. It is the individual business owner’s responsibility to ensure that their privacy policy is fit for purpose and GDPR-compliant.